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web site downtime

The Story Behind Facebook’s September 23 Outage

June 17, 2023 by noemi

Facebook addicts enthusiasts were sure to have noticed the outage last night – or early morning, rather.  The downtime lasted for about two and a half hours  – the longest in four years.  While some people (like yours truly) just gave up and forgot about the social networking site for a while, others just got totally frustrated.

Naturally, the Facebook Team released a statement to provide an explanation regarding what happened.  In a note, Robert Johnson tells us this:  “The key flaw that caused this outage to be so severe was an unfortunate handling of an error condition. An automated system for verifying configuration values ended up causing much more damage than it fixed.”

He goes on to say that the system resulted in a feedback loop that bogged down the database. In short, users couldn’t access the site.  Interestingly, the only way they could fix the situation was to shut down the site.

Think about it this way…if your computer freezes and will not respond no matter what you do, what is your course of action?  The chances are that you will simply turn the device off and then have it up and running again in a few minutes.  That’s basically what the tech guys at Facebook did.  Of course, the downtime took much longer than rebooting your computer, but that is only understandable considering the larger scale of the operations of the social network.

In any case, they had the site up in a couple of hours and we’re all enjoying the new Facebook look.  Don’t be surprised, though, if you encounter a few problems here and there in the next few days.  They’re still looking at the issue and doing a few tweaks.  What matters now is that you can go check your food in Cafe World and make sure they don’t spoil.

Filed Under: Social Networks Tagged With: facebook, web site downtime, web site outage

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