There are many small business owners who have yet to benefit from having a business mobile phone contract. The reason being is that they don’t see the point of having separate personal and business contracts. However, as we will discuss below, there are many good reasons why a business owner should consider a business mobile contract.
Higher Level Of Customer Service
A large number of the mobile phone networks provide their business mobile customers with additional levels of customer service. The fact is that most will actually have a call centre that is dedicated to handling their business customer’s problems and queries, which means they will always deal with those customers quickly and effectively.
Higher Level Of Technical Support
Along with the additional levels of customer service, business mobile customers also receive a much higher level of technical support. Similarly to companies in other fields that provide services and products to businesses, their business customers always have a higher level of importance over their non-business customers. When a business takes out a business mobile phone contract there will often be a 24 hour helpline and their technical support queries will be appropriately prioritised. The majority of mobile network providers will also commit to replacing a faulty mobile phone as quickly as possible, so that they are not out of contact with their customers and clients for too long.
Sharer Tariffs Exclusive To Business Mobile Customers
For small business owners who have more than one employee who need the use of a mobile phone, there are significant savings that can be made by opting for a sharer tariff. Instead of each employee having a separate mobile contract, they are all allocated a specific amount of data allowance, texts and call time. Additionally, business owners that take out sharer tariffs will also save on line rental as it is around 50% cheaper to take out an extra sharer account than another individual mobile contract. It is also much easier to track sharer tariff accounts as just one bill comes in, rather than separate bills for each user. Sharer tariffs are only available to business mobile customers and not non-business customers.
A Personal Mobile Contract Account Manager
The majority of mobile phone network providers offer business customers their own personal account manager. The job of this manager is to help a business analyse their mobile usage and bills and see if there are alternative upgrades or tariffs that would be more cost effective for their business.
Business Mobile Phone Contract-Only Perks
Often mobile phone network providers offer exclusive perks to business customers like unlimited and completely free landline phone calls. Although the type of perks available to business customers vary between each network, most will offer businesses additional savings by taking other products that are bundled together with the same provider. Although business mobile phone contracts may not be suitable for all small business owners, there are definitely positives and advantages for a business that chooses this type of contract. Even if a business decides against taking this type of contract out, it is worth them looking into it.