Hilarious Video of Tech Support
I never worked inside a tech support department, but I do imagine the crazy stuff that must go on there, especially when these guys need to interact with clueless people from non tech-savvy departments.
I came across this video last week, and given its popularity you might have crossed it already. If you not, please take 10 minutes to watch it, it is just brilliant!
Daniel Scocco on July 8, 2008 
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Worth spending ten minutes, though I was a bit reluctant in the beginning.